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|Has my order shipped?|
|Click the "My Account / Order Status" link at the top right hand side of our site to log into your account & to check your order status.
Please allow adequate time (12-24 hours) for us to process & prepare your order, especially during peak times. We usually ship daily Monday- Saturday.
Express Mail is usually has a 12-36 hour delivery window. Priority Mail averages 3-5 days, but can be longer to the West Coast. See International Shipping for International delivery options.
Only Express Mail offers point by point package tracking. Priority Mail packages receive a Delivery Confirmation number which provides a limited amount of information which you may check at USPS Track & Confirm.
International Global Priority Mail is a 10-15 business day service. We encourage international customers to purchase upgraded Global Express services, the average cost for this is about $22.00 USD.
|How do I change quantities or cancel an item in my order?|
|Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.|
|How do I track my order?|
|Click the "My Account / Order Status" link to log in & track the current status of your order. Your tracking number information or delivery confirmation number can be found inside your account.
Real time tracking is only available for Express Mail at USPS.com Track & Confirm.
USPS does not offer point by point tracking for Priority Mail.
However, you can check to see whether or not your package has been marked as "delivered" & the time of delivery to the address it was sent to at usps.com by using the track & confirm field.
Timelines for International Services vary. Global Priority Mail is generally a 7-10 business day service & may take less, or longer. It does not offer tracking.
Global Express offers speed & package tracking. Schedules & rates vary. Please email or call us for a quote, we are happy to provide one.
Note: The home country of the recipient determines any potential applicable customs duties or fees. These are the sole responsibility of the recipient, not Andzia's Amber Jewelry. Unfortunately we have no way of knowing if these apply or what the rates might be.
|My order never arrived.|
|First, click the "My Account / Order Status" link at the top right hand side of our site to track your order status & to confirm that we got your order. Check the status inside your account to be sure the order was not cancelled.
Please allow adequate time for delivery. We generally ship same or next business day, but during peak times we may ship several times a day. All of our outgoing domestic orders now ship with delivery confirmation numbers that are transmitted by email, so you should also check your in-box for links to track & confirm your package.
You may also email us, or call our customer care line at 877-586-6599 so we can help locate information about your package as quickly as possible.
|An item is missing from my shipment.|
|Please check your packing slip or invoice to make sure you ordered everything you thought you did. If so & we have missed something, please call or email us so we can take appropriate action & correct any errors. If we made a mistake, we'll do everything in our power to make it right.
Click the "My Account / Order Status" link at the top right hand side of our site to monitor your order status.
|My order is missing something.|
|Click the "My Account / Order Status" link at the top right hand side of our site to monitor your order status. We don't generally split shipments so if something is missing from your order please alert our customer care team so we can make it right.
|Do you offer back orders?|
|We do not offer backorders.|